CTC Global Takes Customer Service to the Next Level

During Covid-19

Written by Dave Bryant

August 31, 2022

For nearly 20 years, CTC Global has been highly focused on supporting our customers in every way possible. We provide design and engineering support, the highest quality products, industry leading quality assurance and testing in our ISO/IEC certified lab, field services and much more.

In 2003, CTC met with our major local utility, Southern California Edison (SCE), to discuss Advanced Conductor performance goals and test protocols. Over a period of several months, we worked together to discuss our progress and test results and eventually won our first project with SCE. As SCE has begun to deploy ACCC® Conductor on a much broader basis – to help deliver more clean and reliable energy to its more than 15 million customers in its 50,000 square mile service territory – CTC Global is rising to the challenge.

Over the course of the last several weeks, members of CTC Global’s Engineering, Field Service and Management Teams have been meeting with a wide variety of SCE’s staff members to discuss the substantial benefits of the ACCC® Conductor compared to legacy steel reinforced conductors. A series of these ‘deep dive’ sessions were led by CTC Global’s Director of Conductor Materials Research, Dr. Eric Bosze, who also leads CTC Global’s Application Engineering Department.

Topics covered included: ACCC®, ACCC® ULS and ACCC® AZR Conductor differences; PLS CADD design considerations including thermal, wind and ice load sag and blow out; stress strain characteristics; pre-tensioning; and many other design topics. Other sessions discussed installation topics such as stringing methods; proper handling; ACCC® Hardware and the ACCC InfoCore® System.

CTC Global’s Engineering Team also demonstrated how to use CTC Global’s Conductor Comparison Software (CCP™) – which anyone can access anytime through CTC Global’s website – at no cost. The sessions included a number of SCE visits to CTC Global’s ISO 9001-2015 Certified manufacturing facility in Southern California where SCE’s personnel could learn more about CTC Global’s manufacturing process and quality assurance program, tour CTC Global’s ISO/IEC 17025 Certified Labs and witness testing of core material manufactured specifically for SCE projects.

If this is something you or your team might also be interested in, please let us know. We welcome visits from all of our current and future customers and manufacturing partners. Please email: [email protected]

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